Overall demand up by 15% with on-site calibrations showing most significant rise
Cherwell Laboratories, leading supplier of microbiology media and instruments for pharmaceutical and related industries, says it has seen continued growth in the number of SAS air samplers it services and recalibrates for customers.
The quality of Cherwell’s service is underlined by a 15% increase in the total number of units calibrated in the year-to-date compared to the same point in 2015.
The company has been supplying and calibrating SAS microbial air samplers in the UK for over 30 years, and its engineers are focused on ensuring fast turnaround times to provide the highest level of service to customers.
Servicing and calibration primarily take place within Cherwell’s own workshop and calibration lab, and the company also provides on-site calibration services at customer facilities in situations where SAS air sampler downtime must be kept to an absolute minimum.
The rise in demand for this on-site service has been the most significant, and the number of units calibrated on-site at customer locations to date in 2016 has already equalled that of 2015. This follows a 30% increase in 2015.
As part of its ongoing commitment to ensuring the highest quality service and fastest possible turnaround times, Cherwell has recently upgraded its facility with new service management software.
Iain Wren, Engineering Manager of Cherwell Laboratories’ Engineering Department says: 'Utilising this integrated system has allowed us to enhance the service we provide to customers.
'Our engineering team now has easier access to service history and improved ability to track the status of equipment during service and calibration activities, improving efficiency.
'Communications can now come directly from our workshop, allowing us to work more closely with customers and provide them with an improved all-round experience.'
The reliability and robustness of the SAS samplers, combined with the company's knowledge and servicing capabilities, ensure that customers can have maximum confidence in their monitoring data.
The company still routinely calibrates instruments sold over 20 years ago, confirming the lifetime value of the SAS air samplers.
The range includes a wide selection of portable hand held units, a compressed air sampling device and an isolator specific unit, all of which provide benefits for specific environmental monitoring purposes.