NetDespatch tracks deliveries across Europe
Innovative web technology tracks multi-carrier deliveries of valuable products throughout Europe
Major medical retailers and manufacturers are using innovative web technology from NetDespatch to track multi-carrier deliveries of valuable products to their customers throughout the UK and Europe.
Using the PODXchange web portal, companies are able to automate the capture and transformation of delivery status and Proof of Delivery signatures from different carriers, making important data available in real time through one centralised system.
The PODXchange system is said to provide full and instant supply chain visibility, freeing customer service teams from the time-consuming task of interrogating different carrier tracking systems and making numerous calls, to find out the delivery status of their shipments.
Instead, they can simply log into the PODXchange web portal and either request a selection of shipments for a range of dates or use the relevant order number from their business systems to track the medical supplies from their warehousing and distribution centres to their final destinations.
Companies can add new carriers to their supply chain as required, and once they are integrated with PODXchange – using simple FTP or web services – all the events can be viewed immediately in their common formats. This means that carriers can be added seamlessly without any requirements for further internal training. In addition, the data collected on PODXchange can be sent electronically to their internal computers.
Becky Clark, ceo NetDespatch, said ‘One of the challenges faced by medical companies is the need to provide up to date information about the status of their parcel deliveries. In some cases, they are relying on paper shipping and delivery documents that take a great deal of time and effort to process. With overseas deliveries, further issues such as language and time zones increase the difficulty of being able to process the information. PODXchange changes this completely, providing an easy to implement fully automated solution.’