The company has simplified access to its chromatography and mass spectrometry solutions in response to customer demands
Thermo Fisher Scientific has set up a dedicated Norwegian sales team, providing scientists in the region a single point of access for the company’s chromatography, mass spectrometry and trace elemental analysis portfolio. The team will also provide customer support from instrument installation to laboratory applications assistance.
The company has simplified access to its chromatography and mass spectrometry solutions in response to customer demands. The Norwegian team will support customers throughout an instrument’s lifecycle, during installation and for any potential maintenance needs, to minimise instrument downtime.
"Our chromatography, mass spectrometry and trace elemental analysis solutions are used internationally in many different sectors, from omics studies and biopharma drug discovery through to environmental testing and food quality analysis," said Peter Schüßler, vice president, EMEA sales and global channel management, chromatography and mass spectrometry, Thermo Fisher Scientific. "This offering facilitates business for our customers, extends direct access to our experts and strengthens the relationship with customers — connecting them to a wider community to extend their support network.
"The Norwegian-based Thermo Fisher sales and service team will allow us to provide customers with local points of contact for their analytical testing needs, including support from our application and product specialists, field and lab-based scientists, software specialists and more. This also aligns with our evolving digital offering through our eCommerce platform."