IFF Pharma Solutions has launched AnswerCenter, its new customer experience platform.
The digital environment is designed to provide comprehensive support, while also improving a user's experience.
AnswerCenter allows customers to browse products by market, technology or segment, while also filtering on key attributes.
Prospective clients are able to rapidly request samples or quotes through this service.
By offering detailed technical information, updates and regulatory guidelines, customers can streamline the process of finding tailord solutions.
Customers can explore excipients and ingredients across a variety of sectors, including pharmaceuticals, biomedical and biologics, with AnswerCenter acting as a central hub for this process.
“Delivering the right product at the right time, every time, is always our priority,” said Rina Chokshi, global commercial marketing director, IFF Pharma Solutions.
“With IFF’s AnswerCenter, we can offer a more efficient, personalized digital experience that brings customers closer to our solutions and expertise. Thanks to this new, comprehensive catalog of products and essential excipient information, along with advanced filtering options, exploring IFF’s excipient innovations and content has never been easier.”